How do I book an appointment?

Booking an appointment is easy! Visit our website and click on the “Book Now” button. You’ll be redirected to our Acuity Scheduling page, where you can select your preferred service, view available time slots, and secure your booking in just a few steps.

Do I need to create an account to book an appointment?

No, you don’t need to create an account. You can book as a guest by simply entering your details during the booking process. However, if you choose to create an account, it will allow you to view your history, purchase, and manage your appointments in one place. It saves you the hassle to re-enter your information all over again.

Can I book multiple services in one appointment?

Yes! Acuity Scheduling allows you to select multiple services for one appointment. This is provided you have multiple packages with us. After choosing your first service, you can add others before finalizing your booking. For a non-package holder, you can only book and purchase a trial session at $1 per shot ($50).

What if I need to reschedule or cancel my appointment?

You can reschedule or cancel your appointment directly through the confirmation email sent by Acuity Scheduling. Just click the “Reschedule” or “Cancel” link, and you’ll be able to adjust your appointment without needing to contact us. All rescheduling and cancellations are valid for 48 hrs before your appointment.

Is payment required at the time of booking?

Yes. All trial sessions require an upfront payment online. This is to secure your slot and reduce no-shows. All payment details will be visible on the booking page.

What forms of payment are accepted?

Acuity Scheduling accepts major credit cards, including Visa, MasterCard, and American Express, through our secure payment system. If you’d prefer an alternative payment method, please reach out to us to discuss options.

Will I receive a confirmation or reminder?

Yes! Acuity Scheduling sends an email confirmation immediately after you book. Additionally, you’ll receive a reminder email 24–48 hours before your appointment.

What forms of payment are accepted?

Acuity Scheduling accepts major credit cards, including Visa, MasterCard, and American Express, through our secure payment system. If you’d prefer an alternative payment method, please reach out to us to discuss options.

What is your cancellation policy?

We understand that plans can change. Please cancel at least 48 hrs before your appointment to avoid a cancellation fee. This policy ensures we can accommodate other clients on our waitlist.

What is your cancellation policy?

We understand that plans can change. Please cancel at least 48 hrs before your appointment to avoid a cancellation fee. This policy ensures we can accommodate other clients on our waitlist.

Can I get a refund if I cancel?

We understand that plans can change. Please cancel at least 48 hrs before your appointment to avoid a cancellation fee. This policy ensures we can accommodate other clients on our waitlist.

What is your cancellation policy?

Refunds depend on our cancellation policy. If you cancel within the allowed time frame, any unused session for that month may be rescheduled to a different time slot. Please review our cancellation policy for specific details.

Can I get a refund for a package purchased?

For package holders of 6-month or 12-month plans, all sales are final and there is no refund will be given.

I bought a package but it is not reflected in my account. Where to view it?

When you purchase our package, an order receipt will be sent to your email. To activate/redeem the package in your account, simply key in your registered email address and start booking your session!