Terms & Conditions
TERMS AND CONDITIONS
ZAP reserves the right to modify, change, or amend its menu without prior notice.
All packages (treatments or credits) sold are valid for 6 months or 1 year from the date of purchase.
All packages purchased at ZAP can only be used at the ZAP outlets in Singapore and are non-transferable to related brands.
For any package, gift voucher, or product purchases, whether fully paid or partially paid via deposit, a 5-day cooling-off period is available for changes of mind. For any refund requests, a 10% administrative fee will be deducted from the original payment amount, provided: (i) the product is returned unused and in its original packaging; (ii) for packages, any consumed treatments will have their value deducted from the refunded amount based on the à la carte prices listed in the service menu.
After the 5-day cooling-off period, refunds may only be considered for packages purchased, at ZAP's discretion. If approved, 50% of the original payment amount (whether fully paid or partially via deposit) will be refunded. The price of any consumed treatments will be deducted based on the à la carte price before the remainder is refunded.
Refund, exchange, or transfer requests after the 5-day cooling-off period are at ZAP's discretion. No refund requests will be accepted after one month from the purchase date.
Laser packages are strictly non-transferable and non-shareable.
Customers must cancel any scheduled treatments/services at least 5 hours in advance, either by phone or in person, and obtain cancellation confirmation from the staff. Failure to do so will result in the full treatment/service price being deducted from the customer’s existing package, or ZAP may pursue full payment for the booked services.
Promotion Terms & Conditions
By signing up for the promotion, you agree to abide by these terms and conditions.
Customers must provide all requested information for the promotion redemption. Personal information will be used according to the privacy notice unless stated otherwise in these terms.
Proof of submission is not proof of delivery or receipt. ZAP is not responsible for lost, intercepted, or undelivered submissions.
No cash or credit alternatives will be offered for unredeemed promotions. ZAP reserves the right to cancel or amend the promotion at any time, without notice.
Unless specified, this promotion cannot be combined with other offers, discounts, rebates, vouchers, or promotions.
ZAP enforces a non-refundable, non-transferable policy. Once products, services, or packages are sold, they cannot be refunded, transferred, or exchanged.
Sales of promotional products, services, packages, or vouchers are final and non-refundable or exchangeable.
Expired gift or promotional vouchers are neither extendable nor exchangeable.
Customers consent to the use of their personal data for marketing, including contact via telephone, SMS, or email for promotions and services. This consent overrides any prior preferences, including registration with the Do Not Call Registry.
ZAP reserves the right to amend the promotion terms and conditions without notice.
In case of discrepancies between these terms and any promotional materials, these terms and conditions will prevail.